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Terms and Conditions

Last updated: 19 November 2025

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Welcome to Probate & Estate Support Hub (“we”, “us”, “our”).
By using probatesupporthub.co.uk, downloading guides, purchasing digital products, or using our AI chat assistant, you agree to these Terms & Conditions.

If you do not agree with any part of these terms, you must stop using the site immediately.

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1. Who We Are

Probate & Estate Support Hub is operated by:

Trustd Group Limited
Registered Address: 7 Bell Yard, London, WC2A 2JR
Email: info@probatesupporthub.co.uk
Company Number: 12651574

We are not a law firm.
We provide general information only, not legal advice.

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2. Purpose of This Website

We provide:

  • General information about probate and estate administration

  • Free and paid downloadable guides

  • An optional newsletter

  • An AI-powered chat assistant

  • Optional referral to a partner solicitor firm when you request it

Nothing on this site is a substitute for legal advice specific to your circumstances.

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3. No Legal Advice

Our content, downloads, and AI assistant:

  • Provide general guidance

  • May not apply to your specific situation

  • Are not legal or professional advice

You should obtain advice from a qualified solicitor for your specific circumstances.

 

4. AI Chat Assistant

By using the chat assistant, you acknowledge that:

  • It provides general information only

  • It may not always understand your situation

  • Its responses may contain errors or omissions

  • You should verify important details independently

  • It is not a substitute for legal advice

We analyse non-identifying chat data to improve service quality.
See our Privacy Policy for details.

You should not input sensitive personal data unless specifically requested for a solicitor referral.

 

5. Downloadable Guides and Digital Products

When downloading or purchasing a guide:

  • You receive a licence for personal use only

  • You may not share, resell, or distribute it

  • Refunds for digital products are only provided where legally required

  • We may update guides over time

  • You are responsible for checking for newer versions

 

6. Referral to Partner Solicitors

If you request a referral, we may pass your details to:

Trustd Legal Services (part of Premier Solicitors)
An SRA-regulated legal practice specialising in probate and estates.

Key conditions:

  • We only pass your details with your explicit consent

  • We may receive a share of fees if you choose to instruct them later

  • This does not affect the price you pay

  • You enter into a separate contract with the solicitor firm

  • We are not responsible for their advice or services

We act independently and are not part of the solicitor firm.

 

7. User Responsibilities

By using our site, you agree:

  • Not to misuse our website, downloads, or AI chat

  • Not to input sensitive information unless requested for a referral

  • Not to attempt to disrupt, copy, or reverse-engineer our systems

  • To comply with all applicable laws

  • Not to post abusive, harmful, or unlawful content

We may restrict access to the site if these conditions are breached.

 

8. Data Protection and Privacy

We process personal data in accordance with UK GDPR.
See our Privacy Policy for full details.

Key points:

  • Wix stores website data

  • Microsoft manages newsletters

  • n8n processes automation

  • Non-identifying chat data is stored in Notion

  • We only share your data with a solicitor if you request it

  • We do not sell personal data

 

9. Accuracy of Information

We aim to keep content accurate, but:

  • Probate laws and processes may change

  • Content may occasionally be out of date

  • AI responses may contain errors

  • We provide no warranty regarding accuracy or completeness

You should verify important information independently.

 

10. Availability of Service

Our website, downloads, and chat assistant rely on third-party platforms (Wix, n8n, OpenAI, Notion, Microsoft).
These services may occasionally be unavailable due to maintenance or outages.

We are not liable for downtime or interruptions.

 

11. Limitations of Liability

To the fullest extent permitted by law, we are not liable for:

  • Loss arising from reliance on website content or AI chat responses

  • Errors in guides, content, or downloads

  • Delays or failures caused by hosting or third-party systems

  • The actions or advice of the solicitor firm you may choose to instruct

  • Loss of data, revenue, profits, or reputation

  • Indirect or consequential losses

We do not exclude liability where it is unlawful to do so (e.g., fraud, death/personal injury caused by negligence).

 

12. Intellectual Property

All content on our site—including text, guides, branding, digital products, videos, and the chat assistant’s outputs—is owned by us or licensed to us.

You may use it for personal use only.
You may not copy, reproduce, or distribute our content without permission.

 

13. Third-Party Links

Our website may contain links to other sites.
We are not responsible for the content, security, or policies of those sites.

 

14. Changes to These Terms

We may update these Terms occasionally.
Significant changes will be highlighted on our website.
Continued use means you accept the updated Terms.

 

15. Governing Law

These Terms are governed by the laws of England & Wales.
Any disputes will be handled exclusively by the courts of England & Wales.

 

16. Contact

If you have questions about these Terms, please contact:

Email: info@probatesupporthub.co.uk
Registered Address: 7 Bell Yard, London, WC2A 2JR​​​

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