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Privacy Policy

Last updated: 19 November 2025

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Welcome to Probate & Estate Support Hub (“we”, “us”, “our”).
We are committed to protecting your privacy and handling your personal data responsibly.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit probatesupporthub.co.uk or use any of our services.

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1. Who We Are

 

Probate & Estate Support Hub is operated by:

Trustd Group Limited
Registered Address: 7 Bell Yard, London, WC2A 2JR
Company Number: 12651574
ICO Registration: 00011410565
Email: info@probatesupporthub.co.uk

We are not a law firm and do not provide legal advice.
Where you request it, and only with your explicit consent, we may pass your details to our partner solicitor firm for a free, no-obligation consultation.

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2. What This Policy Covers

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This Privacy Policy applies to:

  • Our website (probatesupporthub.co.uk)

  • Downloaded guides and digital products

  • Newsletter sign-ups

  • The AI-powered chat assistant

  • Optional referrals to partner solicitors

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3. Information We Collect

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1. Information you provide directly

This includes:

  • Name (when submitting forms)

  • Email address

  • Phone number

  • Any messages or enquiries sent via forms

  • Personal details you choose to provide when requesting a solicitor referral

We only collect the minimum information necessary to provide our services.

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4. Information collected through the AI chat assistant

When you use our chat assistant, we collect:

  • Conversation text

  • Timestamp

  • A non-identifying conversation reference

Chat transcripts stored in Notion do not include any personal identifiers unless you explicitly provide them for a solicitor referral.

We may analyse non-identifying chat patterns to improve accuracy and quality.
We do not use chat data for marketing or profiling.

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5. Information collected for solicitor referrals

If you request a referral to a solicitor, we may collect:

  • Name

  • Email

  • Phone number

  • Preferred call time

This data is collected in a structured format solely for passing to Trustd Legal Services (part of Premier Solicitors).
It is not used for any other purpose.

We only share these details with your explicit consent.

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6.  Automatically collected data

Wix automatically collects:

  • IP address

  • Device type

  • Browser information

  • Page views and usage data

  • Cookie information

This helps us analyse website performance and improve our services.

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7. How We Use Your Information

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We use your information to:

  • Provide general probate information

  • Deliver downloads and digital guides

  • Improve website performance

  • Offer support via the chat assistant

  • Process newsletter sign-ups

  • Respond to enquiries

  • Provide solicitor referrals when requested

  • Maintain security and prevent misuse

We do not sell your personal data.
We do not use chat content for advertising.
We do not make automated decisions that have legal or significant effects on you.

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8. Legal Basis for Processing

We rely on:

  • Consent (for newsletters and solicitor referrals)

  • Legitimate interests (for analytics, site improvement, and non-identifying chat analysis)

  • Contract (if you purchase a digital guide)

  • Legal obligations (such as record-keeping)
     

9. Who We Share Data With

We only share your data when necessary:

  • Trustd Legal Services (part of Premier Solicitors), only if you request a solicitor referral

  • Wix, who hosts our website

  • Microsoft, who manages newsletter emails

  • Notion, where non-identifying chat transcripts are stored

  • n8n, which processes automated chat flows

These providers follow strict data protection standards.

We never sell or trade personal data.
 

10. International Transfers

Some systems we use may store data outside the UK.
Where this happens, we ensure appropriate safeguards are in place (such as UK GDPR-approved Standard Contractual Clauses).
 

11. How Long We Keep Your Information

We keep personal data only for as long as necessary:

  • Newsletter data: until you unsubscribe

  • Referral information: up to 12 months

  • Purchase records: up to 6 years (legal requirement)

  • Non-identifying chat transcripts: retained for service improvement

You may request deletion of your data at any time.
 

12. Your Rights Under UK GDPR

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Withdraw consent

  • Object to processing

  • Restrict processing

  • Request a copy of your data

  • Make a complaint to the ICO

If you wish to exercise any rights, contact: info@probatesupporthub.co.uk
 

13. Cookies

Our website uses cookies through Wix for:

  • Essential website functionality

  • Security

  • Analytics

  • Form performance

  • Improving user experience

You can adjust cookie settings in your browser at any time.
 

14. Children’s Privacy

Our services are not directed at children under 18.
We do not knowingly collect children’s personal data.
 

15. Changes to This Privacy Policy

We may update this policy from time to time.
Significant changes will be posted on this page.
Your continued use of the site means you accept the updated policy.
 

16. Contact Us

If you have questions about this Privacy Policy, contact:

Email: info@probatesupporthub.co.uk
Registered Address: 7 Bell Yard, London, WC2A 2JR

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